Frequently Asked Questions

Unless you work directly with our Concierge Team, you are solely responsible for fulfilling all Experiences. If you require support with planning or facilitating Experiences, please contact our Concierge Team. Service costs vary depending on what's required. For more details, please reach out to concierge@amplifyd.com.

Unless otherwise stated in your custom Terms and Conditions, Experiences are 'sold on a final sale basis' Refunds can be made at your sole discretion.

If you need to cancel a booked Experience, you must reimburse fans for their purchase price. If you have not yet been paid for the Experience, Amplifyd will process the refund on your behalf. If you have already been paid by Amplifyd for the Experience, you are solely responsible for refunding the customer your portion of the sale and any payment processing fees. Amplifyd is then responsible for refunding the customer the commission received from the sale. During Beta, please contact your Amplifyd rep to ensure this process runs as smoothly as possible.

The reserve price is the minimum you are willing to sell the item for. If the reserve price is not met, the Auction ends without a winner.

Bid Sniping is waiting until the last possible second before an Auction ends to place a bid so others can't respond. Amplifyd combats this practice by extending the end of an Auction until no more bids are placed for five minutes. Everyone gets a chance to make their final offer.

Buyer's Premium is an additional 10% service charge of the winning bid that is added to the sales price when checking out. For example, if a winning bid for an item is $100, the winning bidder will pay $110 plus any taxes. Amplifyd charges a Buyers Premium to continually improve the experience for our customers, artists, creators, brand partners, and their communities.

The winning bidder must complete payment within seven days. If they have not paid after seven days, you can try contacting them to determine why they are delayed with payment. If the winning bidder does not pay for an auction within 48 hours of your communication, they will not be permitted to bid on future auctions.

You specify your Shipping and Return Policies. Please ensure that you create them carefully.

Amplifyd does not help in the production or fulfillment of Merch. However, your Amplifyd Rep contact can recommend companies our team has used.

Since there are so many merch and fulfillment companies using different systems, Amplifyd doesn't have any integrations during our Beta. We are currently evaluating select partners for integration. In the meantime, your order details can be updated and exported into CSV files to your merch or fulfillment company.

Yes! You can create a product page and advertise the later release date and shipment. You can also use the Post Purchase section to share that information. Another possibility is our funding goal feature. It enables you to set a minimum order amount to cover costs.

You can upload PDF, PNG, JPG, MP3, FLAC, WAV, AIFF, ZIP, BIN, and OGG files with a current maximum file size of 2GB.

We currently permit you to self-upload a maximum file size of 2GB per file. Bigger uploads can be processed via the Amplifyd team, so please contact support@amplifyd.com if needed.

Yes, you can create Downloads with a price of $0. They'll appear marked as 'FREE' on both the desktop and the mobile app.

This is possible, but only if the label approves or the agreement with your digital distributor allows it. You can use Downloads for all content that you own full rights to. Always get in touch with your label representative (and, where applicable, publisher, featuring artists or other collaborators) before you upload music on Amplifyd.

While this is not yet available as a separate feature, you can use our messaging system to share Download links with fans who have already purchased other items.

No. We currently do not provide an option to exchange files. Therefore, please check your files properly before publishing a Download item. Nevertheless, you can delete files, but please be aware that your previous upload stays available for those who have already purchased. If you need more assistance, please contact support@amplifyd.com.

Yes. Click on the title, and the editing box will appear.

There is no limit on how often fans can download purchased Downloads. Once they've purchased your digital item, they'll keep access to it under 'Downloads' in their user profile.

If you require a file to be removed from our system, please contact support@amplifyd.com, clearly stating the reason(s) why and we will review the request. For customers who have already purchased the Download, the file will remain available in their Download portal.

Not yet, but we will consider it for a later release. For the time being, you need to split the income generated from such products manually.

No, but you can set up a preview of your upcoming release and use it to drive traffic to your store. Set up a regular product in Downloads, enter your release date, upload the preview file, and enable the preview toggle. Your release will be shown with a 'coming soon' badge and is available to preview.

An automated virus scan is integrated for every upload. An error message appears if a damaged file containing a virus is uploaded. There is also an anti-piracy integration that limits link sharing. Watermarks and further tracking will be added soon to protect files.

Not yet, but we are working on it.

App Stores charge a significant commission for in-app Downloads. We prefer this money to go to you, so we only offer the purchase of Downloads on our website. Fans can access and play their purchased Downloads in our app.

You can access and download the names and emails of everyone who purchases from your store by exporting your Orders as a CSV file.

In a future update to the Notifications system, you will be able to push messages and announcements to everyone who Follows you on the Amplifyd mobile app or desktop site.

Amplifyd does not currently have a built-in email service. However, you can download the names and email addresses of every fan who has purchased from your store and, in the future, everyone who follows your store. We have a built-in messaging system that you can also use for post-purchase updates.

Notifications are emails sent to your fan's email address, push notifications on their phone, or in-app information. Messages are another method to communicate with your fans post-purchase, staying within Amplifyd. Messages are written, sent, and received on the Messages page just like a chat screen you're used to from plenty of other platforms. You can find messages on the left column of your Dashboard or behind the letter icon in your top navigation bar.

Amplifyd's fee is a 10% commission on each sale. Any applicable tax and payment processing fees are not included when calculating the commission. Amplifyd does not charge a monthly subscription or any initial set-up fees.

The only additional fee comes from Stripe, our payments partner. Stripe payment processing fees typically range between 4-6%.

All payments are processed through Stripe and instantly credited to your Stripe account. Upon initial setup of your Amplifyd account, you'll connect your bank account to Amplifyd via Stripe.

To ensure your money is always treated with the utmost integrity, security, and best ethical practices, Amplifyd has partnered with Stripe, one of the top global payment providers. From the point of sale onwards, your money remains in your Stripe Account before each withdrawal request.

To request a withdrawal, please go to your 'Wallet' section within your Dashboard and submit a withdrawal request. Our team reviews all withdrawal requests within 24-48 hours. Once your withdrawal request is fully approved by Amplifyd, our payments partner, Stripe, typically takes 24 hours to process the funds from your Stripe Account to your Bank Account.

As part of our Beta Program, we review and process all withdrawal requests manually to help ensure that your fans and customers have the best possible experience on Amplifyd.

Please ensure that you have satisfied all customer obligations for content sold on Amplifyd before requesting a withdrawal. If you still have unfulfilled items that are part of your available cashout balance, you must fulfill these items to receive the associated payment.

For instance, if you have sold an Experience on Amplifyd, such as a 'Meet & Greet' or a Studio Session, you must have fulfilled this item before submitting a withdrawal request. For all physical items sold at a fixed price or Auction, please ensure that you have shipped the item to the customer, ideally with a tracking number if possible.

If a customer contacts us regarding one of your items sold on Amplifyd, for which you have been paid in full by Amplifyd, it is your sole responsibility to resolve this matter with the customer directly, including full or partial refunds.

Fans can use any major debit, credit card, and Apple Pay. We will extend payment options in the future.

Amplifyd is currently only available in English. We will look to localize other languages in the future.

At this time, all payments to artists from Amplifyd are in USD. We will offer additional payment currencies in the future.

All inventory is listed in USD, but fans will pay in the currency of their credit card using current currency conversion rates. We will introduce an update in the future to display prices in the fan's local currency.

We are developing our first Playbook to provide you with all the key information to get the best out of your Amplifyd store. This also includes marketing assets, templates, and a social media plan.

Amplifyd will frequently promote a variety of inventory through paid social posts. However, you'll maximize marketing efforts by promoting your Amplifyd page and items directly to your audience. - Teamwork!

In a future release, payments for inventory, such as downloads, merch, and tickets, can be assigned and paid directly to different accounts. For now, you must manually make all payments due to any third parties.

We're sorry to see you leave. Please contact us via support@amplifyd.com to start the process. Our customer support will make sure that your previous customers still have a chance to download and save all they've bought.

Sometimes circumstances beyond anyone's control prevent an Experience from happening, like a canceled plane flight or even a global pandemic. Contact the Artist directly via the Messages system to reschedule or issue a refund. Go to your 'Orders' page via your user menu. Open the details for the order and click on the message icon to start a conversation.

If the Experience you purchased did not happen, and you didn't already receive a refund, please send a refund request to the Artist. Please go to your 'Orders' page via the Dashboard to initiate a refund. Open the details for the order and click on the message icon to start a conversation. Check for replies from the Artist in Messages, which can be found on your My Profile dashboard.

We're so sorry that your experience wasn't what you expected! After the Experience, you have seven days to flag any issues. Please contact the Artist directly to issue the refund. For this, please go to your order, open details, and click on the message icon to initiate a conversation.

If there's any issue with your order, please contact the Artist directly. For this, please go to your order, open details, and click on the message icon to initiate a conversation.

The Artist will fulfill your order directly and/or via a trusted partner. Please note that shipping costs will vary based on where the individual Artist is shipping from, as displayed at checkout.

Simply create an account on Amplifyd to place a bid.

The minimum amount of money the Artist is willing to sell the item for. If the reserve price is not met, the Auction ends without a winner.

A maximum bid (or proxy bid) allows you to set a maximum price you are willing to pay for an item. Amplifyd's system will then bid on your behalf in minimum increments until someone places a higher bid than your maximum.

The bid increment is pre-set by Amplifyd and is the amount that a proxy bid must increase by. The system will place a new bid following the bid increment every time someone else places a higher bid than you and will continue to do that until the auction is over and you win or the price goes over your set maximum. You are notified by email if your maximum has been outbid and have the option to set a new maximum to continue participating in the auction.

Other bidders might also have maximum bids. You'll receive an email notification if someone else's maximum is higher than yours. Then you can decide if you want to enter a new Maximum Bid.

If you enter a maximum bid and do not become the new highest bidder, another bidder has already entered a maximum bid higher than yours.

Your maximum bid is kept private from other bidders.

Yes, If you are outbid, you will receive an email notification.

No. Please be careful when entering your bid because you legally commit to purchasing the item if you win the auction. If you feel the system made an error, immediately contact us by sending a message via this page: https://amplifyd.com/contact

Bid Sniping is waiting until the last possible second before an Auction ends to place a bid so others can't respond. Amplifyd combats this practice by extending the end of an Auction until no more bids are placed for five minutes. Everyone gets a chance to make their final offer.

You will receive an email notification if you are the winner of an Auction. Follow the link on the email or click the 'Pay Now' button on the item page and complete the checkout process

A Buyer's Premium is an additional 10% service charge of the winning bid that is added to the sales price when checking out. For example, if your winning bid for an item is $100, you will pay $110 plus any taxes. Amplifyd charges a Buyers Premium to continually improve the experience for our customers, artists, creators, and their communities.

You must complete payment within seven days for all items you win via an Auction on Amplifyd. If you haven't paid after seven days, the seller may cancel your winning bid, and the next highest bidder will be offered the item. If you do not pay for an Auction, you will not be permitted to bid on future auctions.

Each seller specifies their Shipping and Return Policies. Please read them carefully.

You can contact the seller via Amplifyd's Messages system if you have any questions about alternative shipping options. On the top right of the detail page of each order, next to the Store name, is Send Message.

You can view all your Downloads in 'My Profile' under 'Downloads'. Your purchases will be stored there as long as you have an account. If an Artist requests the file to be removed from Amplifyd, you will be notified two weeks before so you can download and save.

Please get in touch with the Artist via our messaging system. For this, go to your orders, click on details, and click on the message icon to initiate a conversation.

No. You can download it as often as you wish.

We redesigned Amplifyd fully after our first closed beta test in 2017. If you can't find the links anymore or have other questions about purchases from back then, please reach out to support@amplifyd.com. We will be happy to help.

According to App Store guidelines, Downloads count as in-app purchases. Like many other companies, we decided to limit digital purchases to the website so Artists aren't subjected to high fees. Nevertheless, you can access and play your Downloads in our app post-purchase.

All items are currently listed in USD, but payments will be billed in the currency of your credit card and subject to Stripe's currency conversion rates. Please note that international charge fees might apply. We will introduce an update to display prices in localized currencies.

We're sorry to see you leave. Please go to 'My Profile' and click the 'Delete Account' button. From there, you will be led through the process. We hope to welcome you again soon.