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Frequently Asked Questions

Updated: June 30th, 2022

Our FAQs are here to help both artists and fans. We’re continuously expanding and updating the information on this page as we add more features to Amplifyd.

Can’t find what you’re looking for? - Please reach out to our Customer Support: support@amplifyd.com

• For Artists

Experiences

What happens if a fan wants to cancel an Experience after they've completed their purchase?

What happens if I need to cancel a booked Experience?

Does Amplifyd help me with the management and execution of Experiences

Merchandise

Can I integrate my merch or fulfillment company directly into my Amplifyd store?

Can Amplifyd help me create merch?

Can I do pre-orders on Amplifyd?

Downloads

What file formats can I upload?

Can I upload and sell my music that has been licensed for release by a label?

Can I also create free Downloads?

Can I connect a Download to another purchase? (e.g. Vinyl + Download)

Can I replace a file I initially uploaded with a newer version?

Can I edit the title of an item after uploading.

How many times and how long will a buyer be able to download a file they have purchased?

What if I decide to delete a Download item from my store, including for those who previously purchased?

Is there a maximum file size or track length I can upload?

Does Amplifyd support split payments for featured artists, collaborative releases or other?

Can I set up a pre-order of a Download on Amplifyd?

How are my files protected on Amplifyd?

Is Amplifyd registered for chart reporting?

Why can’t Downloads be purchased on iOS?

Fan Data and Communication

How do I access the contact information of my fans on Amplifyd?

How can I use Amplifyd to send announcements to fans?

Can I send newsletters to fans via Amplifyd?

What is the difference between Notifications and Messages?

Notifications are emails sent to your fan’s email address, push-notifications on their phone or in-app information. Messages are another method to communicate with your fans post purchase, staying within Amplifyd. Messages are written, sent and received on the Messages page just like a chat screen you’re used to from plenty of other platforms. You can find messages on the left column of your Dashboard or behind the letter icon in your top navigation bar.

Payments, Commissions and Fees

What is Amplifyd’s fee?

Are there any other fees?

How do I get paid?

What forms of payment can fans use for purchases?

Localized Languages and Currencies

What languages are available on Amplifyd?

Can I select the currency for my payments?

When fans make purchases from different countries, can they see prices in their local currency?

Royalties & Licensing

Does Amplifyd interfere with my label and publishing deals?

Does Amplifyd pay any licensing fees or royalties?

Marketing

Does Amplifyd provide marketing assets or a social media plan?

Will Amplifyd advertise my inventory?

Third Party Payment

Can my record label and ticket sellers be paid directly?

Delete Account

How do I delete my Amplifyd store?

• For Fans

Experiences

I purchased an Experience that was canceled. What shall I do now?

The Experience I purchased didn’t happen. What shall I do now?

My Experience wasn’t offered as advertised. What can I do now?

Merchandise

Who can I contact if there’s a problem with my order?

Who’s sending the merchandise?

Downloads

Where can I find my Downloads?

The file I purchased seems damaged. What can I do?

Is there a limit to how often I can download?

I purchased downloads in your previous beta test. How can I access this old material?

Why can Downloads only be purchased on the website and not the app?

Localized Languages and Currencies

Can I select the currency when making a purchase?

Delete Account

How do I delete my Amplifyd user profile?

• About Amplifyd

We are a diverse collective of passionate musicians, creators, technologists and music enthusiasts united to solve the problem of artists needing to use so many disparate e-Commerce platforms, which also creates a disjointed experience for fans.

Through pioneering technology and driving innovation, Amplifyd cultivates a deeper connection shared between artists and fans through unique Experiences, Merchandise, Digital Downloads, Auctions, NFT’s and more, all available together for the very first time on one powerful platform fueled by boundless imagination.

Our artist-centric values and founding principles ensure the vast majority of income received from fans goes into the only pocket it should - the artists.

To submit feedback, ask questions or join us as an artist, please contact us via support@amplifyd.com