Our FAQs are here to help our customers. We're continuously expanding and updating the information on this page as we add more features and functionality to Amplifyd.
Can‘t find what you‘re looking for? - Please contact our Customer Support: support@amplifyd.com
Amplifyd is a premier auction house for influential artists and music brands to sell their collections, unique collectibles, and experiences. We are dedicated to curating exceptional collections and unique offerings celebrating music, culture, and history. Our actions have gained a reputation for attracting passionate collectors and enthusiasts worldwide.
What are the requirements for bidding on an Auction item?
Simply create an account on Amplifyd, complete the debit or credit card verification form, and your account will be ready to place a bid.
Are there any verification requirements for bidding on an Auction item?
To place a bid of less than $5,000, we require all users to have completed a credit or debit card verification process. For bids over $5,000, you must complete our advanced verification process by providing a government-issued ID. Amplifyd is partnered with the online ID verification service Persona for its KYC processes.
What is the Reserve Price?
The minimum amount the item must sell for. If the reserve price is not met, the Auction ends without a winner.
What is Maximum Bidding?
A maximum bid (or proxy bid) allows you to set a maximum price you are willing to pay for an item. Amplifyd's system will bid on your behalf in minimum increments until someone places a higher bid than your maximum.
Amplifyd pre-sets the bid increment and is the amount a proxy bid must increase. The system will place a new bid following the bid increment every time someone else places a higher bid than you and will continue to do that until the auction is over and you win or the price goes over your set maximum. You are notified by email if your maximum has been outbid and have the option to set a new maximum to continue participating in the auction. Other bidders might also have maximum bids. You'll receive an email notification if someone else's maximum exceeds yours. Then, you can decide if you want to enter a new Maximum Bid.
If you enter a maximum bid and do not become the new highest bidder, another bidder has already entered a maximum bid higher than yours. Your maximum bid is kept private from other bidders.
What are the Bid Increments?
The bid increment is the difference between the current and the next minimum bid.
Current Price | Bid Increment |
---|---|
$1 - $24 | $1 |
$25 - 49 | $2 |
$50 - $249 | $5 |
$250 - $499 | $10 |
$500 - $999 | $25 |
$1,000 - $2,499 | $50 |
$2,500 - $4,999 | $100 |
$5,000 - $9,999 | $250 |
$10,000 - $24,999 | $500 |
$25,000 - $49,999 | $1,000 |
$50,000 - $100,000 | $2,500 |
$100,000 - $249,999 | $5,000 |
$250,000 - $499,999 | $10,000 |
$500,000 - $1M | $25,000 |
Will I be notified if I am outbid?
Yes, If you are outbid, you will receive an email notification.
Can I cancel or retract a bid?
No. Please be careful when entering your bid because you legally commit to purchasing the item if you win the auction. If you feel the system made an error, immediately contact us by sending a message via this page: https://amplifyd.com/contact
What is Bid Sniping, and how does Amplifyd prevent it?
Bid Sniping is waiting until the last possible second before an Auction ends to place a bid so others can't respond. Amplifyd combats this practice by extending the end of an Auction until no more bids are placed for five minutes. Everyone gets a chance to make their final offer.
What is the Buyer's Premium?
The Buyer's Premium is an additional 15% service charge of the winning bid added to the final sale price. For example, if your winning bid for an item is $100, you will pay $115 plus any shipping & handling, insurance, and taxes. Amplifyd charges a Buyers Premium to continually improve the experience for our customers, artists, creators, and their communities.
I won the auction. What happens next?
You will receive an email notification if you win an Auction. Follow the link on the email or click the ‘Pay Now' button on the item page and complete the checkout process
How long do I have to pay?
You must complete payment within seven days for all items you win at Auction on Amplifyd. If you haven't paid after seven days, we may cancel your winning bid, and the next highest bidder will be offered the item. If you do not pay for an Auction, you will not be permitted to bid on future auctions.
What forms of payment are accepted for purchases?
You can use any major debit, credit card, and Apple Pay. We will extend payment options in the future.
Why is the amount charged to my credit card different than the advertised price?
Amplifyd charges all orders in USD. If your debit or credit card is not based on a USD currency, your credit card company will perform a currency conversion at the rate they offer at the time of the transaction. Amplifyd has no control over this rate and any variances that may result from it.
Do you offer any payment plans on Auctions?
We do not currently offer payment plans, but we may offer this in the future.
How do I arrange the experience I won or purchased?
After your purchase, you will receive an email from us with the next steps for coordinating the experience, including an introduction to your main point of contact for redemption. We care greatly about our customers' experiences and always want to do what we can to assist, so please copy support@amplifyd.com on your redemption email correspondence if there's anything we can help with.
I purchased an Experience that was canceled. What shall I do now?
Sometimes, circumstances beyond anyone's control prevent an Experience from happening, like a canceled plane flight or even a global pandemic. In the event of cancelation, we will issue a full refund. Go to your ‘Orders' page via your user menu. Open the details for the order and click on the message icon to start a conversation.
The Experience I purchased didn't happen. What shall I do now?
If the Experience you purchased did not happen, and you haven't already received a refund, please email us at support@amplifyd.com.
My Experience wasn't offered as advertised. What can I do now?
We're so sorry that your experience wasn't what you expected! After the Experience, you have seven days to flag any issues. Please contact us directly to report your problem, and we will investigate.
How do physical goods and merchandise sold at a fixed price or “Buy It Now” differ from Auctions?
Amplifyd supports fixed-price listings in which we offer items on a first-come-first-served basis. Unlike our auction platform, the buyer is not competing with other potential buyers, and no Buyer's Premium is added to the item's price.
What's the status of my order?
Physical goods on Amplifyd are sold in partnership with artists or brands from their pre-existing inventory. Each shipment is sent with a tracking number, which is sent to you by email, or it can be viewed on your order confirmation within ‘My Orders' on your dashboard.
Who can I contact if there's a problem with my order, including loss, damage, or the item received is not as described.
If there's any issue with your order, please contact support@amplifyd.com.
Where is the Merchandise sent from?
Amplifyd fulfills your order directly from the USA or the U.K., depending on each artist or brand partnership and where the inventory is located.
Where can I find my Downloads?
You can view all your Downloads in “My Profile” under “Downloads”. Your purchases and Free Downloads will be stored there as long as you have an account.
The file seems damaged. What can I do?
Please contact support@amplifyd.com and let us know about a corrupt file.
Is there a limit to how often I can download files?
No. You can download files as often as you wish.
I purchased downloads in your previous beta test. How can I access this old material?
We rebuilt Amplifyd entirely after our first closed beta in 2017. If you can't find the links anymore or have other questions about purchases from back then, please contact support@amplifyd.com. We will be happy to help.
Why can Downloads only be purchased on the website and not the app?
According to App Store guidelines, Downloads count as in-app purchases. Like many other companies, we decided to limit digital purchases to the website so Artists aren't subjected to high fees. Nevertheless, you can access and play your Downloads in our app post-purchase.
How do I check the status of my order?
Simply log in to your account and click your user profile image to see your user menu. Select the "Orders" to check the status of any current or previous order. You will automatically receive an email notification when the order is placed and when it has been dispatched with a tracking number. The tracking number, once generated, will also be available to view within the order.
When will I receive my item?
Shipping times vary depending on the location of the item being shipped and its destination. Please carefully check the listing for estimated shipping timelines. We aim to ship all items within 14 days of receiving the payment, and it's our utmost priority that you receive your item safely and quickly. We ship all physical items with FedEx, USPS (USA), or Royal Mail (UK), depending on the item's origin in our Warehouse.
Will I receive a tracking number?
Unless otherwise stated on the listing, each item will be sent with a tracking number.
How are shipping and handling fees calculated?
Each item page outlines the shipping and handling costs. The terms for the item you purchase may indicate special delivery instructions or geographic limits. A minimum handling fee of $15 will be applied to each order. Additional handling fees may be applied to oversized items. Charges for some items are based on factors including, but not limited to, oversized packaging, physical weight, fragile packaging, warehousing fees, shipping location, customs fees, and additional insurance. Physical items are typically shipped via professional carrier, with a signature required, unless otherwise specified. All purchases are insured for the total purchase price.
If I purchase multiple items from the same Auction, will I receive a shipping discount?
Depending on the item specifics, you may qualify for a shipping discount if we can consolidate your purchases into a single package. For small items, including vinyl, CDs, posters, and memorabilia, our system automatically discounts shipping costs for multiple items purchased. For larger items, such as studio equipment, shipping discounts are on a case-by-case basis and processed manually post-purchase depending on the weight and dimensions of the shipment.
What are the shipping and return policies of an item sold at an auction?
All sales are final unless the reason falls under the terms and conditions. If your item arrives damaged or not sold as advertised, please contact us immediately.
Does Amplifyd Ship Worldwide?
Yes, we can ship anywhere worldwide unless otherwise stated in the item listing.
How do I change my shipping address?
If you need to change your order's final destination, please contact us through support@amplifyd.com as soon as possible with the order number(s) the change applies to. Additional shipping charges and updated tax/VAT implications may apply.
Will my purchase be insured for the full value, and will I have to pay Import Duty?
Amplifyd must legally declare all packages at full value, and the buyer will be responsible for all import duties and taxes charged by their local government. Please be aware of your country's import costs when making a purchase.
How much does Insurance cost, and must I pay for it?
All purchases on Amplifyd are sent fully insured by FedEx, USPS, or Royal Mail (Depending on the item location). unless otherwise stated on the listing, each item will be sent with a tracking number. There is no additional insurance cost for shipments with a sale price of less than $100. For shipments above $100, the cost is $1 for each $100 of insurance required. The final amount will be added to your total at checkout.
Will my purchase come with a Certificate of Authenticity?
Please check the listing that will indicate if the item comes with a signed COA by the Artist or Brand, providing you with fantastic provenance.
What happens if I accidentally throw away or misplace a Certificate Of Authenticity (COA)? Can I get a new one?
Amplifyd COAs are vital to any artifact's history and authenticity and should be stored carefully. Unfortunately, COAs cannot be reprinted under any circumstances due to the opportunity for fraudulent activity.
Who can I contact if there's a problem with my order?
If there's any issue with your order, please contact us directly. For this, please go to your order, open the details, and click on the message icon to initiate a conversation with our team. Or you can contact us at support@amplifyd.com
Who is responsible for sending the goods?
Amplifyd fulfills each order either directly or via a trusted partner. Please note that shipping costs will vary based on where your order is shipping to, as displayed on the item page and at checkout.
What languages are available on Amplifyd?
Amplifyd is currently only available in English. We will look to localize other languages in the future.
Can I select the currency when buying an item?
All item prices are displayed in USD as default. We also support an approximate conversion display price for GBP, EUR, CAD, and AUD. but payments will be billed in the currency of your credit card and subject to Stripe's currency conversion rates into USD. Please note that international charge fees might apply.
How do I delete my Amplifyd user profile?
We're sorry to see you leave. Please go to “My Profile” and click the “Delete Account” button. From there, you will be led through the process. We hope to welcome you again soon.