As part of our Beta Program, we review and process all withdrawal requests manually to help ensure that your fans and customers have the best possible experience on Amplifyd.
Please ensure that you have satisfied all customer obligations for content sold on Amplifyd before requesting a withdrawal. If you still have unfulfilled items that are part of your available cashout balance, you must fulfill these items to receive the associated payment.
For instance, if you have sold an Experience on Amplifyd, such as a 'Meet & Greet' or a Studio Session, you must have fulfilled this item before submitting a withdrawal request. For all physical items sold at a fixed price or Auction, please ensure that you have shipped the item to the customer, ideally with a tracking number if possible.
If a customer contacts us regarding one of your items sold on Amplifyd, for which you have been paid in full by Amplifyd, it is your sole responsibility to resolve this matter with the customer directly, including full or partial refunds.